FAQ – Frequently Asked Questions

When will I receive my order?
Our products are shipped directly from our logistics partners.
Average delivery times are 7 to 14 working days depending on the items and destination.

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How can I track my package?
As soon as your item leaves the warehouse, you will receive an email with your tracking number.
It may take a few days to activate.

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Can I modify or cancel an order?
If your order has not yet been shipped, we can modify or cancel it.
Write to us as soon as possible at support@gpaddicts.com .

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Are returns possible?
Yes. You have 14 days after receipt to request a return.
All instructions are detailed in our return policy.

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What payment methods do you accept?
Bank cards, ShopPay and PayPal.

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Is your shop secure?
Yes. Our payment is encrypted via Shopify Payments and complies with international security standards.