FAQ – Frequently Asked Questions

When will I receive my order ?
Our products are shipped directly from our logistics partners.
Average delivery times are 7 to 14 business days, depending on the items and destination.

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How can I track my package ?
As soon as your item leaves the warehouse, you will receive an email with your tracking number.
It may take a few days to activate.

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Can I change or cancel an order ?
If your order has not yet been shipped, we can change or cancel it.
Please email us as soon as possible at support@gpaddicts.com.

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Are returns possible ?
Yes. You have 14 days after receipt to request a return.
All instructions are detailed in our return policy.

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What payment methods do you accept ?
Credit cards, ShopPay, and PayPal.

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Is your store secure ?
Yes. Our payment system is encrypted via Shopify Payments and complies with international security standards.